jeta91's Privacy Policy

1. Introduction and Scope

This privacy policy applies to the jeta91 platform and all related services. When you visit the jeta91 website, register an account, or use any of our services, you are considered to have accepted the terms of this policy.

jeta91 gives the highest priority to protecting the data of users in Bangladesh. We use SSL encryption and modern cybersecurity technology to keep all your personal information safe. This privacy policy has been prepared in accordance with the applicable data protection guidelines of Bangladesh.

Topics covered in this policy: what types of information are collected, the purposes for which it is used, the circumstances under which information may be shared with third parties, the retention period for data, and your rights.

2. Types of Information Collected

2.1 Information Provided Directly by You

When you create an account on jeta91 or use our services, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and contact information
• Mobile number (for bKash, Nagad, or Rocket account verification)
• National ID card or passport number (for KYC verification)
• Residential address
• Payment information (transaction details, but full card numbers are not stored)

2.2 Automatically Collected Information

Information collected through technical means while you browse the site:

• IP address and device type
• Browser type and version
• Pages visited, session duration, and click data
• Login time and session activity
• Gaming history and betting transaction logs

2.3 Cookies and Similar Technologies

jeta91 uses cookies and similar tracking technologies to help improve your browsing experience and ensure the functionality of the site. Cookies include session cookies (temporary), persistent cookies (long-term), and performance cookies. You can control cookies through your browser settings, but disabling cookies may cause some services to not work properly.

3. Purposes of Data Use

jeta91 uses your personal information for the following legitimate purposes:

3.1 Account Management and Verification

Your information is used to confirm your identity, verify your age (minimum 21 years), and keep your account secure. Completing the KYC (Know Your Customer) process is mandatory for every registered user.

3.2 Financial Transaction Processing

The necessary information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer. Transactions with a minimum deposit of ৳500 and withdrawal of ৳800 are securely recorded.

3.3 Providing Customer Support

Your information is used to provide 24/7 live chat support to resolve any issues you have and to offer assistance via email.

3.4 Ensuring Responsible Gaming

Gaming history is reviewed to identify excessive gaming behaviour and to implement the responsible gaming policy.

3.5 Legal Compliance

Necessary information is retained to comply with financial investigations, fraud prevention, and anti-money laundering (AML) guidelines.

4. Data Sharing and Disclosure

jeta91 does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the necessary information is shared with bKash, Nagad, Rocket, Upay, and banks for transaction verification.
• Technology Service Providers: Contracted partners for hosting, cybersecurity, and data analytics services — who are required to comply with our privacy standards.
• Legal Authorities: We are obligated to provide information in accordance with a valid court order or the directives of a regulatory body.
• Fraud Prevention: Information may be shared with relevant agencies when needed to investigate fraudulent activity.

Game providers (such as PG Soft, Pragmatic Play, JILI, Spribe) can view user gaming session data for the purposes of operating their games, but they do not have direct access to personal identity information.

5. Data Retention and Security

5.1 Retention Period

Necessary information is retained for as long as your account is active and for at least five years after the account is closed. Records of financial transactions may be retained for a longer period in accordance with legal requirements.

5.2 Security Measures

jeta91 has put in place the following technical and organisational measures to protect your information:

• SSL/TLS encryption — all data transmissions are secured
• Encrypted database storage
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Staff data protection training and access controls
• 24/7 security monitoring system

In the event of a data security incident, we will notify affected users as quickly as possible and take the necessary protective measures.

6. Your Rights

Every user registered on the jeta91 platform enjoys the following rights:

6.1 Right of Access to Information

You can ask us at any time what information we hold about you and the purposes for which it is being used. This request can be made via live chat or email.

6.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you have the right to request a correction. We will make the necessary corrections within a reasonable time.

6.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this right may be limited due to legal obligations, ongoing transaction disputes, or the need to retain financial records.

6.4 Right to Object to Processing

You may object at any time to marketing communications and profiling. We will stop the relevant activity upon receiving this request.

6.5 Right to Data Portability

You have the right to receive a copy of the data you have provided yourself in a structured format.

7. Protection of Minors

jeta91 strictly prohibits account registration by persons under 21 years of age. The age verification process is mandatory at the time of registration. If we are notified that a minor's information has been collected for any reason, we will immediately close that account and delete the relevant information.

jeta91's services are intended for persons aged 21 and above only. If a parent or guardian believes that their minor child has registered in any way, please contact our support team immediately.

8. International Data Transfers

jeta91's servers and infrastructure may be located in various countries. Your information may be transferred outside Bangladesh. In such cases we ensure that:

• International data transfers are conducted under standard contractual arrangements.
• Technical protections are maintained for the storage of customer data.
• Adequate safeguards are ensured when transferring data to third countries.

9. Third-Party Links and Services

The jeta91 platform has connections with game providers and payment service providers. These third parties have their own privacy policies and are responsible for their own data management. jeta91 is not responsible for the privacy practices of these third parties.

If you use bKash, Nagad, Rocket, or Upay, please also read the terms and conditions and privacy policies of those platforms.

10. Changes to the Policy

jeta91 reserves the right to change or update this privacy policy as needed. For any significant changes, we will publish a notice on the website and notify registered users by email.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We therefore recommend visiting this page regularly.

11. Contact Us

If you have any questions about this privacy policy, a request to access or delete your information, or a complaint, please contact us:

• 24/7 Live Chat — directly from any page on the site
• Email: [email protected]

We will aim to respond to your request within 30 business days of receipt. For complex matters this timeframe may be extended, but we will keep you informed of progress.